Have you ever been put on hold almost indefinitely not knowing how long it will take, or been transferred to the wrong department or person. Chances are in this day and age you can say yes to these questions and that you do not want this to happen with (potential) customers that try to reach your company.

The Vidicode IVR solution

People calling you will get a quick reaction, can be transferred to free employees, can leave personal voice mail messages and the system will provide them with information. This all of course only when, if and how YOU want this to happen.

The Voice Server is designed with accessibility in mind. It will pick up the phone immediately. It will take a message and make sure it is delivered. If lines are temporarily busy it keeps callers in an intelligent waiting queue telling them where they are in the queue and use the time to inform them about your products or services. This could prevent customers from taking their business elsewhere.

Because the Espero is action driven, you can setup the system with the following parameters in mind: What number is the caller trying to reach and when does he do so.
The incoming number list and the time schedule are the two foremost tools to setup a Voice Server exactly the way you want it.

The Espero is available in  a desktop or 19" model:

• The Voice Server BRI 4 channels, desktop model is default, 19" rack as an option
  
• The Voice Server BRI 8 channels, desktop model is default, 19" rack as an option
• The Voice Server PRI 16 channel, 19" rack model only
  
• The Voice Server PRI 30 channel, 19" rack model only

Call Recording

Voice Server ISDN (English).pdf